Your satisfaction is our #1 priority.
We expect our customers to be 100% thrilled with the products we sell and the service we provide. If you’re not…for any reason…we’ll make it right.
Damaged & Wrong Items
If you received the wrong item you can request a reshipment within 7 days of order receipt. Please check your order confirmation receipt and if the product you received is in fact different, then please email us with photo proof and your order information. Not eligible for an immediate refund.
If you received a damaged item you can request a reshipment within 7 days of order receipt. Please email us with photo proof and your order information. Not eligible for an immediate refund.
To be eligible for a return, the item must be unused and also be in the original packaging. Used product or product damaged by the customer will not be eligible for a refund.
Giveaway, sample, or items marked as “final sale” are not eligible for return or exchange.
This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example). Improper or incorrectly performed maintenance or repairs void this warranty.
Please contact us with photo proof and order information. Not eligible for a refund.
If you are approved for a refund you will receive it within 10 business days after the refund is requested and approved. The refund will come in the same manner which it was received. If you paid by credit card you will receive a credit back to your account. If you paid cash or check you will receive a check back to you.
Late or missing refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us: firstname.lastname@example.org
Terms & Conditions:
- We encourage customers to carefully read our Returns Policy and to please make sure all the items are eligible for return to avoid disappointment.
- You have 30 days from the date your receive your order to initiate and return your item(s) for a refund. Any returns not made within this window will be rejected.
- We provide a refund to your original payment method for all full-priced items.
- We do not provide a return label or pay for returns shipping.
- All shipping charges and governmental taxes are non-refundable.
- All items purchased with a gift card or store credit are not eligible for return.
- If you have any questions at all regarding our Returns Policy please reach out directly to us at email@example.com and one of our customer support specialists will help within 1 business day.
How do I return or exchange?
It is our mission that you receive items in the correct size and of the best quality. We will put in our best efforts into correcting any issues you may encounter, but we will be needing Photos of the items to verify any claims. With your assistance in completing any required additional steps, we will ensure that issues are straightened out to your satisfaction and in the least amount of time possible.
Before you proceed, please take time read through our Refund Police above, for more information on how much you may expect to receive for a return.
To better service your return request, all return request must be submitted via our return center.
Step 1: File a return request at keepordering.returncenter.com
Step 2: We will keep you updated via email within 24-48 hours. Depending on the cause of the return, they will provide you with Alternative Solutions that’s catered for the issue or a RAN (return authorization number). Ensuring that you provide all needed information on your earlier Return Request will go a long way in shortening this step.
Step 3: Upon receiving the RAN email, print it and attach/put it inside the package with the item(s) you want to return. Ship the package back to our Warehouse (address in the RAN email).
*Package your items carefully, with each item in its original perfect condition and all labels attached.
Step 4: After shipping the package, request the “Tracking Number” of the shipment from your Local Post Office. Remember to inform our Customer Service Representative through email, that you’ve shipped the package, and provide them with the “Tracking Number”.
Contact us via Facebook Messenger in case you have further questions. Please submit a return request prior doing so.
Alternatively, you can write in to us via email at firstname.lastname@example.org